Return & Refund Policy

Last Updated: July 27, 2026

At [Your Store Name], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

60-Day Returns

We accept returns within 60 days of the date your order is delivered.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Be returned in the original packaging whenever possible.

• Include all accessories, manuals, and any promotional items received with the purchase.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards

• Downloadable digital products

• Personal care or hygiene items that have been opened or used

• Customised or personalised products

• Clearance or final sale items (where stated)

How to Start a Return

To request a return, please contact our customer support team within 60 days of receiving your order.

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return (optional but appreciated)

Once your request is approved, we'll provide return instructions.

Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If the item is defective, damaged, incorrect, or not as described, we will cover the reasonable cost of return shipping or provide a prepaid return label where available.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We currently offer exchanges for defective, damaged, or incorrect items. If you would like a different size or colour, please contact us and we'll be happy to assist where stock is available.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, you'll need to follow our return process after receiving the item.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team.

Email: purestrideau@gmail.com

We aim to respond to all enquiries within 1–2 business days.